Terms of Service

These terms are the agreement between you and Candela Labs Systems S.L., registered at Calle San Pablo, Córdoba, Spain ("Mandaro", "we", "us"), covering your use of mandaro.io and everything we offer through it.

By creating an account or using the service you accept these terms. If you are using Mandaro for a company, you confirm you are authorised to accept them on that company's behalf, and "you" means both you and that company. If you do not accept them, do not use the service.

How we handle personal data is covered separately in our Privacy Policy, which forms part of this agreement.

Mandaro is an AI platform that researches your company from its public website, proposes marketing work, and generates content — social posts, articles and images — that you can review, edit, schedule and publish to accounts you connect.

Mandaro assists your marketing; it does not replace your judgement. You decide what gets published, and you remain responsible for everything published from your account.

• You must be at least 16 years old and provide accurate account details.
• Sign-in is handled by our authentication provider, Clerk. Keep your credentials secure — you are responsible for activity under your account.
• One person, one account. Do not share an account, and do not create accounts to work around plan limits or to take the free trial more than once.
• Tell us promptly at contact@candelalabs.tech if you believe your account has been compromised.

Mandaro is sold as a subscription in three tiers — Starter, Pro and Pro Plus — which differ in how many credits you get each month and how many social accounts you can connect. You can bill monthly or annually. Current prices are shown on our pricing section and at checkout before you pay.

• Priced per company. Your subscription is charged per company workspace. Adding a company increases the amount you pay and the credits you receive; removing one decreases both.
• Credits. Generating content, running agents and producing images consume credits. Your balance is refreshed at the start of each billing month. Unused credits do not carry over — each refresh replaces the previous balance rather than adding to it. Credits have no cash value and are not refundable or transferable.
• Payment. Payments are processed by Stripe. By subscribing you authorise us to charge your payment method for each renewal until you cancel. We never see or store your card details.
• Taxes. Prices exclude VAT and any other applicable taxes, which are added where required.
• Failed payments. If a payment fails we may retry it and will give you a short grace period. If it stays unpaid we may downgrade your account to the free state or suspend it.
• Price changes. We may change prices. Changes take effect at your next renewal and we will tell you by email or in the app beforehand, so you can cancel before they apply.

New accounts can start a 7-day free trial without a card. One trial per customer. When it ends, the trial simply stops unless you have added a payment method — at which point your chosen plan begins and billing starts. We may withdraw or change trial terms for future customers at any time.

You can cancel at any time from the billing portal in your account. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and your account then reverts to the free state.

Payments already made are non-refundable, including for partial billing periods, unused credits and periods in which you did not use the service.

This does not affect rights you have that cannot be waived by contract. If you are a consumer in the European Union, you have a 14-day right of withdrawal; by asking us to start the service immediately you acknowledge that this right ends once the service has been fully performed within that period. If something has genuinely gone wrong, contact us at contact@candelalabs.tech — we would rather sort it out than stand behind a clause.

You keep ownership of everything you bring to Mandaro: your website, your company details, your edits and your feedback. As between you and us, you also own the content Mandaro generates for you, once generated.

To run the service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and transmit your content — strictly for the purpose of operating and providing Mandaro to you, including sending it to the providers listed in our Privacy Policy. This licence ends when you delete the content or close your account. We do not use your content to train generalized AI models.

You are responsible for having the rights to whatever you upload or ask Mandaro to work with, and for making sure what you publish is lawful, accurate and not misleading.

Mandaro's output is produced by AI models and comes with real limits you should plan around:

• It can be wrong. Generated text may contain factual errors, outdated claims or invented details. Review and verify before publishing — particularly anything about pricing, claims about your product, or regulated topics.
• It is not unique. Similar prompts can produce similar output for different customers. We cannot promise the output is original, or that it does not resemble existing material.
• It is not professional advice. Nothing Mandaro produces is legal, financial, medical or other regulated advice.
• Copyright varies. In some countries purely AI-generated material may not be protected by copyright. We make no promise about the protectability of generated output.

You choose what to publish, and that choice — with its consequences — is yours.

You can connect third-party accounts — Google Analytics, Google Search Console, LinkedIn, Facebook, Instagram, X, TikTok, and CMS platforms — so Mandaro can read analytics or publish on your instruction. When you connect an account you authorise us to act on it within the scope described in our Privacy Policy.

Those platforms have their own terms, and your use of them stays governed by those terms. You are responsible for complying with them, including their rules on automated posting and disclosure of AI-generated content. Platforms can change or withdraw their APIs at any time; if that breaks a feature, it is not a breach of this agreement by us. You can disconnect any account from the Connections page.

You agree not to use Mandaro to:

• Produce or publish content that is unlawful, defamatory, hateful, harassing, sexually explicit, or that infringes someone else's intellectual property or privacy.
• Impersonate a person or organisation, or create fake reviews, fake endorsements or deliberately deceptive marketing.
• Send spam or bulk unsolicited messages, or otherwise breach a connected platform's rules.
• Analyse or generate content for a website you do not own or are not authorised to act for.
• Reverse engineer, scrape, resell or white-label the service, use it to build a competing product, or extract our prompts or models.
• Interfere with the service — circumventing rate limits, credit accounting or authentication, or placing an unreasonable load on our infrastructure.

The Mandaro platform — its software, design, prompts, agent architecture, brand and documentation — belongs to us and our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active, and nothing more. We may use your company name and logo to identify you as a customer; email us if you would rather we did not.

We work to keep Mandaro available but do not commit to a specific uptime. The service depends on third parties — Cloudflare, Anthropic, Stripe, Clerk and the platforms you connect — and can be interrupted by their outages, by maintenance, or by changes outside our control.

We may add, change or remove features. If we discontinue a material part of the service you paid for, we will give you reasonable notice and refund the unused portion of your prepaid term for that part.

You can stop using Mandaro at any time by cancelling and deleting your account. We may suspend or terminate your account if you breach these terms, if your use puts the service, us or another customer at risk, if payment stays unpaid, or if we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.

After termination we delete your data as described in the Privacy Policy. Export anything you want to keep before you close your account. The sections on your content licence, intellectual property, disclaimers, liability, indemnity and governing law survive termination.

To the fullest extent the law allows, Mandaro is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that its output will be accurate, original or fit for your purpose, or that using it will produce any particular marketing result.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, lost business, lost goodwill, lost data, or the consequences of content you chose to publish — even if we were told such loss was possible.

Our total liability arising out of or relating to this agreement is limited to the amount you paid us in the twelve months before the event that gave rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Spanish law, including liability for death or personal injury caused by negligence, for fraud, or for wilful misconduct — and if you are a consumer, nothing here removes your statutory rights.

If you are using Mandaro for business purposes, you agree to indemnify us against claims, damages and reasonable costs arising from content you published using the service, from your breach of these terms or of the law, or from your infringement of someone else's rights.

We may update these terms as the service and the law change. We will revise the date at the top, and for material changes we will notify you by email or in the app at least 30 days before they take effect. Continuing to use Mandaro after that means you accept the new terms; if you do not, cancel before they apply.

• Whole agreement. These terms and the Privacy Policy are the entire agreement between us about the service.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition or sale of assets.
• Severability. If a provision is found unenforceable, the rest stays in force.
• No waiver. Not enforcing a right immediately does not waive it.

These terms are governed by Spanish law. Any dispute will be subject to the exclusive jurisdiction of the courts of Córdoba, Spain. If you are a consumer, this does not deprive you of the protection of the mandatory rules, or of the right to bring proceedings in the courts, of the country where you live.

Candela Labs Systems S.L.
Calle San Pablo, Córdoba, Spain
contact@candelalabs.tech